Terms & Conditions

This website is operated by Swapna Art Store Pvt Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Swapna Art Store Pvt Ltd. Swapna Art Store Pvt Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

Mira's Craft, makes available information and materials on its website  www.mirascraft.com subject to the following terms and conditions (Terms of Use). Your use of www.mirascraft.com constitutes your agreement to follow and be bound by these Terms of Use; if you do not agree to the Terms of Use you may not use the site. Mirascraft reserves the right to change these Terms of Use periodically without prior notice.

In these Terms and Conditions, the user of the website is referred to as “you” or “your” and the provider of website is referred to as “mirascraft”, “www.mirascraft.com”, “we”, “us” or “our”.

By using the services on the www.mirascraft.com, you are agreeing to the following terms of service, including those available by hyperlink, with mirascraft. If you do not agree with its terms, kindly do not use this website.

All information, products and services displayed on the www.mirascraft.com website constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. www.mirascraft.com website has the right to accept or reject your offer without assigning any reason thereof.

In order to use the www.mirascraft.com website belonging to mirascraft, you (The User) have accepted the following terms and conditions given below. Mira's Craft reserves the right to add, delete, alter or modify these terms and conditions at any point of time.

You (The User) are therefore advised to read carefully these terms and conditions every time you use the www.mirascraft.com website of Mira's Craft.

The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.

Mira's craft will not be responsible for any damage suffered by users from use of the services on www.mirascraft.com. This without limitation includes loss of revenue or data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, or under any other cause of action.

The prices and availability of products are subject to change without prior notice at the sole discretion of Mira's Craft.

Request for cancellation of orders once placed on www.mirascraft.com shall be handled on a case to case basis and may be denied in case Mirascraft deems it necessary to do so.

Mira's Craft reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by Mirascraft for re-delivery shall be claimed from the User placing the order.

The User agrees to give accurate, authentic and true information. Mirascraft reserves the right to confirm and validate the information and other details provided by the User at any point of time. If any such User details are found not to be true wholly or partly, Mira's Craft has the right in its sole discretion to reject the registration and debar the User from using the services of www.mirascraft.com without prior intimation whatsoever.

Mira's Craft will not be liable for any type or kind of credit/debit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user. The User must exclusively use his/her own card on the site.

Mira's Craft shall not entertain any complaints after 7 days, once the order is delivered.

 

Customer Service Policy

Mirascraft is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-14 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.

Care Instructions

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.

 

Measurements/dimensions of products

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.

 

Copyright & Intellectual Property

The trademark “Swapna Art Store (OPC) Pvt Ltd” is a proprietary trademark of Swapna Khade, used under a permitted license by Swapna Khade.

The website (www.mirascraft.com) and all content including text, illustrations and images are created and owned by Swapna Khade.

Buying an original painting, assumes that you buy the physical object to have and enjoy. You own the artwork, not the copyright to it.

The copyright remains with Mirascraft unless:

-They specifically signed over their copyright to the buyer.

-The copyright has expired.

Unless one of these circumstances applies, original piece buyer does not automatically acquire the right to reproduce a painting as prints, cards, posters, on clothing, etc, when they purchase a painting – you’re acquiring the right to own and enjoy the item but not the right to reproduce it.

Jurisdiction

“This agreement shall be construed in accordance with the applicable laws of India.

All disputes are subject to courts of Pune Jurisdiction only. Pune is a district & is located in the State of Maharashtra, India.”


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Mumbai, Maharashtra.

Legal Information

This website is expressly operated by Swapna Art Store Pvt Ltd. Unless otherwise noted, all design and content featured on www.mirascraft.com – including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Swapna Khade. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.

Any copying, dissemination,duplication, reproduction, publication, display, reselling, otherwise exploitation or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Swapna khade (Mirascraft), is prohibited unless specifically authorised by law or in writing by Mirascraft.and will be considered as violation of the IP rights of Swapna Khade (Mirascraft)

Limitation of Liability

Given the unpredictability of technology and the online environment, Mirascraft does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Mirascraft shall not be liable for damages of any kind related to your use of or inability to access this website.

 

Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.mirascraft.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content ‘as is’ and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.mirascraft.com is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Mirascraft shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Mirascraft shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Mirascraft shall issue a credit to your credit card account in the same amount.

 Availability, Product Information, Pricing & Colors

At Mirascraft, we go out of our way to give you the kind of distinctive merchandise for which our brand “Mirascraft” is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on www.mirascraft.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most www.mirascraft.com products displayed on the website are available while supplies last.

Many of www.mirascraft.com products are manufactured locally. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

Indemnification

You agree to indemnify, defend, and hold harmless Mirascraft, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, Mirascraft is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.

Privacy Policy

Mirascraft respects every user of our service and is committed to protecting your privacy when you use our services. Your trust is very important to us, and we will go out of our way to earn it and keep it. We will not ever rent or sell your personal information to any third party, and we do not send spam. This privacy policy sets out how Mirascraft uses and protects any information that you give on www.mirascraft.com when you use this website. Mirascraft is committed to ensuring that your privacy is protected, subject to the terms of the ‘Security’ Clause below. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Mirascraft may change this policy from time to time by updating this page. Mirascraft shall have the right to modify this Privacy Policy, which modification shall be effective immediately following mirascraft posting of such change on the website. Your use of Mira's Craft service following such posting shall be deemed to constitute your acceptance of such modification.You should check this page from time to time to ensure that you are happy with any changes.If you have any questions or comments regarding this Privacy Policy, please contact us.

In this Privacy policy, the user of the Website is referred to as “you” or “your” and the provider of website is referred to as “Mira's Craft”, “www.mirascraft.com”, “we”, “us” or “our”.

Your privacy is important to us. All information collected by Mirascraft on this website and via Razorpay (India) & PayPal (Outside India) is only used for the purpose of processing your order and enhancing our customer service. Under no circumstances will information ever be given or sold to a third party, nor will we ever record any billing details such as Razorpay & PayPal account information.

All financial transactions are processed by Razorpay & PayPal to ensure the highest level of security. Please click here for Paypal Policies and click here for Razorpay policies. 

What we collect

We may collect the following information:

Name

Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

 We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You agree, accept and allow that your information may be disclosed as required during any governmental or police investigation, or in accordance with a court order to such effect, under section 79 of the Information Technology Act, 2008 and the Information Technology (Intermediaries Guidelines) Rules 2011.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we shall not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box  / Close option that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mirascraft@gmail.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us mirascraft@gmail.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Shipping, Cancellations & Returns

General Terms:

We strive to deliver products purchased from Mirascraft in excellent condition and in the fastest time possible.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges (The Order value is calculated after applying discounts.)

If a part of the order is cancelled, shipping charges will not be refunded

If an order is returned which is delivered to the destination, original shipping charges will not be refunded.

Kindly note that cancellations are subject to our Cancellation and Return Policy.

We at Mirascraft offer free shipping in India for all orders above Rs.999, outside India flat rate from standred shipping $20 USD

Customised Product processing time - 2-3 weeks, So you can expect a delivery from dispatched date, between 7-10 days for India and 10- 15 business days for orders outside India

Ready to ship orders usually gets shipped within 3 - 5 working days. So you can expect a delivery between 7-10 days for India and 10- 15 business days for orders outside India

Art Prints usually gets shipped within 10-15 working days. So you can expect a delivery between 10-15 days for India and 10 - 15 business days for orders outside India


You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we or the parcel/courier/logistics service provider may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies and/or Speed Post. Mirascraft is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Mirascraft. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside the control of Mirascraft, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force majeure events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.

Return / Refund / Replacement

If you have received a damaged product:

Please do not worry. Drop us a mail at mirascraft02@gmail.com with images of the damaged product within 48 hours of receiving the order. We will check and have the product replaced for once. The damaged product has to be dispatched back within 3 days.

Complete address with postal code will be provided to the costumer to ship the product back for return.

Please make sure that the return product is packed well to avoid any further damages in transit. The product should be returned in its original state for the replacement / code to be processed.

Shipping charges are non-refundable.

No return / refund / exchange is possible for customised products.

Cancellation

Please mail us at mirascraft02@gmail.com for cancellation request if your order has not been shipped yet.

Orders can be cancelled only if it has not been shipped from our warehouse.

No cancellation is applicable for customised products once the order is placed.

Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.

Orders from outside of India can not be cancelled once placed.

Once shipped, we will not consider cancellation requests.

If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

 

Refund for the cancelled order

If the payment was by credit/ debit card, paypal or net-banking, the money will be refunded to your credit/ debit card, paypal or net-banking account, respectively. Typically, refunds are processed between 7- 15 working days.

Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

 

Cash On Delivery (COD)

Currently we do not offer Cash On Delivery. 

 

Currency Transactions

All transactions are processed in Indian Rupees (INR), US Dollar (USD)/ Euro (€) (In case of outside India)


Processing Orders

Our business hours are 10 am to 5 pm Indian Standard Time (IST) Monday to Friday. If you need to contact us outside our business hours please email our customer service department at mirascraft@gmail.com and we will respond as soon as possible.